Hospital & Ambulance Information
We want to make your contact with us as comfortable and uneventful as possible. We understand that hospital can seem like a strange environment and patients and their families may sometimes feel anxious or nervous about asking questions. The Patient Advice and Liaison Service (PALS) is here to listen to you, to help provide answers to your questions, or to find someone who can.
Whatever your question or concern, please let us know.
• You can visit or telephone the PALS office (contact details are on the Welcome page), or ask a member of staff to contact the Patient Representative, who will come and see you on the ward if you wish.
• All information will be treated in confidence and we will seek your permission if issues raised need to be taken forward.
• Where appropriate, we can refer to independent or specialist advocacy services.
• If you want to make a formal complaint, we will give you information about the Trust's complaints procedure and provide support, if you wish.
Your views CAN make a difference ....
We recognise the importance of your experience of our hospital and ambulance service, and we would like you to tell us what you and/or your family think about the services we provide. You can do this in a number of ways:
• by passing on your comments, compliments or ideas to a member of staff;
• by using the comments/suggestion boxes around the hospital; or
• by speaking to your Patient Representative, (if you would rather contact someone outside the department or ward area).
