PATIENT ADVICE AND LIAISON SERVICE
Working to support patients and improve services
The PATIENT ADVICE and LIAISON SERVICE is a confidential service that provides information advice and support for patients, families and carers.

PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.

Understanding the Health Service and all its complexities can be daunting and finding answers can sometimes be difficult. PALS are here to:

• Help you find answers to questions or concerns regarding the care or treatment that you have received from NHS services within Gloucestershire


• Provide you with information, advice or support if needed


• Help to resolve concerns quickly by liaising with staff and managers


• Refer on to external agencies or specialist advocacy services, where this is appropriate.

Patient Advice and Liaison Services in Gloucestershire

Hospital Pals are responsible for enquiries or concerns about services provided by Gloucestershire Hospitals NHS Foundation Trust.

Community PALS relate to any enquiries or concerns about services provided by ²gether NHS Foundation Trust or Community Health Services in Gloucestershire. Community PALS has merged with the GUiDE service and is known as GUiDE and PALS. GUiDE provides a confidential health, social care and disability information service for both the public and professionals.