PUBLIC AND PATIENT INVOLVEMENT - MAKING A DIFFERENCE
Patient Advice and Liason Services are an important part of the new vision for primary and community care, outlined within 'High Quality Care for All', the NHS Next stage Review. One of the key aims of these current policies is to give patients and the public a stronger voice, enable them to make informed decision and have a greater choice and control in managing their health and health care.
There is more information about local opportunities for public and patient involvement on the NHS Gloucestershire and Gloucestershire LINk websites.
PALS would be pleased to hear your views, and we would like you to tell us what you think about NHS Health Services provided in Gloucestershire. Your name will not be attached to the information provided, unless you make a specific request for it to be added. The anonymised information is given to the Trust's Board of Directors and is provided as evidence to support future developments in services.
Through providing information to the Trust Boards, PALS seeks to contribute to developments and progress in:
- Patients receiving more information about the treatment choices
- Patients feeling more listened to than talked at
- A strengthening in patient choice
- A greater awareness within the NHS services of the patient's experience whilst receiving health care.
What happens if you have a concern?
If you have a concern or query about your experience on NHS services you can contact the appropriate PALS office. All information will be treated in confidence and your permission is required if the concerns identified are to be taken forward.
We aim to resolve local issues but if you wish to make a formal complaint, we will give you information about the Trust's complaints procedure and provide support.
